Refund policy

RETURN, SIZE EXCHANGE & REFUND POLICY

We want every Silsila Wear order to reach you in the right condition and size. Please read the terms below before sending an item back.

SIZE EXCHANGE
• A one-time size exchange may be requested within 7 days of delivery, including on sale items.
• The item must be unworn, unwashed, unused and returned with its original tags and packaging.
• Size exchange is subject to stock availability. If the requested size is unavailable, our team will offer an available alternative.
• The customer pays the return courier charges for a size exchange.

WRONG OR DAMAGED ITEM
• Report a wrong, damaged or defective item within 48 hours of delivery on WhatsApp at +92 303 2536799.
• Send your order number, a clear photo of the parcel label, and clear photos or an opening video showing the issue.
• After verification, Silsila Wear will arrange or reimburse the courier cost for an approved wrong or damaged item claim.

RETURNS & REFUNDS
• Change-of-mind refunds are not available on sale or discounted items.
• Items showing signs of wear, washing, perfume, stains, damage or alteration cannot be accepted.
• Customized or made-to-order products cannot be returned.
• Approved refunds are processed after the returned item is received and inspected.
• For Cash on Delivery orders, an approved refund will be sent by bank transfer, JazzCash or Easypaisa using the details provided by the customer.
• Please allow 5–7 working days after approval for the refund to be processed.

HOW TO REQUEST SUPPORT
Contact us on WhatsApp at +92 303 2536799 with your order number and request details. Our team will confirm the return address and next steps. Do not send a parcel without prior confirmation.