Shipping policy

SHIPPING & DELIVERY POLICY

ORDER CONFIRMATION
• Cash on Delivery and prepaid orders are normally confirmed within 24 hours.
• Orders placed on weekends or public holidays may be confirmed on the next working day.

DISPATCH & DELIVERY
• Orders are normally dispatched within 1–2 working days after confirmation.
• Estimated delivery time is 3–5 working days across Pakistan after dispatch.
• Delivery time may be affected by weather, public holidays, high-order periods or courier service disruptions.

SHIPPING CHARGES & FREE SHIPPING
• The applicable delivery charge or free-shipping offer is shown on the cart or checkout before the order is placed.
• During an advertised free-shipping promotion, eligible orders will receive free delivery automatically at checkout.

TRACKING
• Tracking details are shared by SMS or WhatsApp after dispatch when available from the courier.
• Please provide an active phone number and complete address to avoid delivery delays.

ORDER CHANGES & CANCELLATION
• Address, phone number or order changes can only be requested before dispatch.
• Once an order has been dispatched, changes or cancellation may not be possible.
• For an incorrect address, refused parcel or unclaimed shipment, additional delivery charges may apply if the order is sent again.

DAMAGED, WRONG OR MISSING ITEMS
• Report a damaged, wrong or missing item within 48 hours of delivery on WhatsApp at +92 303 2536799.
• Send your order number, a clear photo of the parcel label, and clear photos or an opening video showing the issue.
• After verification, Silsila Wear will arrange the appropriate replacement, exchange or approved refund in line with our Return, Size Exchange & Refund Policy.

SUPPORT
For delivery help, contact Silsila Wear on WhatsApp at +92 303 2536799 and include your order number.